Shipping Policy
Carrier
We use FedEx International Priority or DHL Express for the most efficient and dependable international shipping. All the orders will be shipped from Hong Kong.
Processing Time
All Marigold Fine Jewelry products are carefully handmade to order. Since each piece is made-to-order, we ask that you allow 7-10 business days (excluding weekends) before we ship your order. If you need to meet a certain (specific) deadline or need expedited shipping, we may be able to accommodate your request. Please email us at service@marigold-jewelry.com.
Shipping Time
For international orders, it will take 3-5 business days for shipping. *Please note that the Estimated Delivery Time = Processing Time + Shipping Time.
Shipping Fee
For order’s value < $250, you will be required to pay $40 for the shipping fee. For order's value ≥ $250, the shipping fee is free.
Country List
We ship to the following countries, kindly note that we do not ship to PO Boxes, APO or FPO addresses at this time.
North America : Canada, Puerto Rico, United States of America
Europe : Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, United Kingdom
Asia : Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand
Oceania : Australia, New Zealand
Middle East : Qatar, Saudi Arabia, United Arab Emirates
International Taxes & Duties
All international orders are subject to shipping taxes, customs, duties, and fees based upon the destination country and the item(s) ordered. The recipient of the shipment is responsible for all import fees and these charges are not included in the item price.Applicable duties, taxes and fees will be collected at the time of delivery.
Shipping Address Modification
Shipping address can be changed if there’s no tracking number provided. After the tracking number applied, please understand that we have no right to modify the shipping address.
Signature Required Upon Delivery
Your purchase is likely to be an expensive one. We require signatures for all orders. We would hate for your order to get lost in transit. If you for some reason you would like to waive this option, please email us at service@marigold-jewelry.com.