Store services ( In Hong Kong)
What services are offered in store?
BUY ONLINE, PICKUP IN-STORE
1. Located within 50km of participating stores? You can purchase online and pick up your order the same day!
2. Items available for in-store pickup will be noted on each product page. Simply add items into your cart and opt for in-store pickup at checkout. To qualify for in-store pickup, all items in cart must be available in-store.
3. Once your order is placed, please wait to receive an email notifying you that your order is ready for pickup before visiting our store. Kindly note that orders placed will be available for pickup within 24 hours.
4. If your order is not picked up within seven business days from the day the order was placed, the order will be cancelled and refunded.
PHONE ORDER
1. To get started, call your local store with the requested pieces and our team will process your payment over the phone. Next, we’ll get everything packaged for you and your order will be ready for pick up within 2 hours. Please note that any orders placed in the last 2 hours of business hours are to be picked up the following business day.
2. Don’t forget! When picking up your order, bring the credit card you used and a matching piece of ID with the last four digits of the order number located in the order confirmation email, then our staff will bring out the order for you.
3. If your order is not picked up within seven business days from the day the order was placed, the order will be cancelled and refunded.
SHOP IN STORE
1. Let our team know you’d like to shop in store. We will add you to our line whilst ensuring we are adhering to capacity and social distancing guidelines. You will need a mask to enter.
2. Browse our pieces at a safe distance. Stylists will be able to help you if you’d like to try jewelry on. We’ll have hand sanitizer available and will disinfect the pieces between each customer.
3. We'll get everything packaged for you to go home with your pieces!
4. If you need to return or exchange your order, we can help you with that in store as well. Please have your order number ready.
RETURNS
Our store will be accepting returns and exchanges. Please have your order number ready.
What items are available at the store?
Not all items currently shown on the website will be available at our store. We will share whether your requested items are available when you call the store.
How do I return or exchange my order?
Returns and exchanges can be facilitated both in-store at select stores and online, by clicking into your account and going to the “Return policy” page. If you are completing an in-store return, please have your order number ready.
Conditions of Return
1. All items must be returned in brand new condition, unused and unworn.
2. Buyers are responsible for return shipping costs. We are not responsible for returns/exchanges that may get lost in transit. We always suggest our clients use a trackable and fully insured method of shipment.
3. The items must be shipped back in their original condition and packaging.
The following items can't be returned or exchanged
1. Customized or personalized orders
2. Full eternity bands
3. Items on sale
4. Items purchased during sales events
What health and safety measures are being taken in the store?
As our customers and our staff are always our first priority, to ensure the health and safety of those around us all Marigold staff are:
- Required to wear a mask.
- Given health screening prior to each shift.
- Provided with additional cleaning supplies, including but not limited to disinfectants, sanitizers, gloves and are following a stringent cleaning routine in adherence to CDC guidelines.
- Following social distancing guidelines as recommended by the CDC.
- Provided with extensive and ongoing training and manuals that cover each phase of reopening based on government regulations and CDC recommendations.
Welcome
As our customers and our staff are always our first priority, we invite you to take a look at specific store locations for hours, capacity and services.
